lol ^^

Paul, quit screwing around. Where are the install CDs?

K7VZ wrote:Paul, quit screwing around. Where are the install CDs?

LOL nice!

So now they've got this group that monitors our tickets. If we don't resolve it in 3.4 seconds or document the status properly, they send me annoying messages and harass me. This guy was persistent, but I'm of the opinion that I won in the end.

Alok [10:22 AM]:
hi i am from hpes team and this is in regards with work order#2715015
it is still in approved status please update it

Virgil [10:22 AM]:
No.

Alok [10:23 AM]:
can you tell me why?

Virgil [10:23 AM]:
Why what?

Alok [10:24 AM]:
i want to know why its not been updated till now?

Alok [10:34 AM]:
are you there?

Virgil [10:34 AM]:
No.

Alok [10:40 AM]:
i hope i am not disturbing you

Virgil [10:41 AM]:
You are.

Alok [10:42 AM]:
i dont mean to i just wanted to know about the particular workorder

Virgil [10:42 AM]:
Ok, sounds good.

____________________________________________________
Alok [3:02 PM]:
so you did'nt tell me when are you going to accept this request?

Virgil [3:02 PM]:
I thought we agreed you would stop disturbing me?

Alok [3:05 PM]:
its been quite a while that i have assigned this request and the request is still showing as approved

Hey Virgil, your gonna accept the request now right?

shut up and go get the installation CD, Paul. 8)

how you doing, man?

Lol I love your attitude Virgil.

From a ticket:

Color printer not printing in color. Model: HP LJ 4250.

FYI, for those not familiar with the HP line of printers, a 4250 only has a black toner.

Now Ben knows how things should work! Here's an email string that I edited the headers out of and added name tags so it's readable on the forum.

Ben: I did the work for (User's Name Removed) and had her make a ticket after the fact,.. so if this ticket comes in for her to have monitors fixed\configured, please assign to me.

Virgil (After taking ownership of the ticket and assigning it to Ben): Done. It’s in your name.

Ben: Yeah, I saw that lol,… you’re not even at your desk,… very spooky…. I feel scared….:( (is Andy on vacation I assume?) thanks

Virgil: Yeah, Andy took today off so I’m at Tempe.

You can reassign those tickets ourselves if you have the number. I just dropped it in PGP6166 and then under your name.

Ben: I wasn’t sure if we were supposed to take it before it was given to our queue…

Virgil: Haha, if there’s a ticket I have done the work on, I don’t wait around for them to route it. I take it. Haha.

Ben: I never knew how to be a true man until today…. You have taught me that being a man means I take what’s mine with no regard to others,.. I kill when I need to and love never!! You have explained the meaning of life and about being a true man… I salute you… lol

They should ban people from changing their font and text color.

Cute.
Great response

She was just trying to suck up to get me to help her with her AS400 configuration without making her call help desk. I told her to call help desk.

cebrewer - Chris Brewer/Phoenix/IBM: Hi
1:29:59 PM: cebrewer - Chris Brewer/Phoenix/IBM: GLDOUS does not contact users directly

1:30:02 PM: Mithun Madhavan: Hi

1:30:10 PM: cebrewer - Chris Brewer/Phoenix/IBM: the correct information should have been gathered when the IMR was opened

1:31:22 PM: Mithun Madhavan: Please let me know what information do you need so that i can inform my colleague to call the Client & get the same

1:31:39 PM: cebrewer - Chris Brewer/Phoenix/IBM: What stratus box
What devices
What service ID
What is the problem?


4 minutes later


1:35:54 PM: Mithun Madhavan: Hi Chris, My Colleague has called the Client & Client is saying Service ofStratus is down now

1:36:06 PM: cebrewer - Chris Brewer/Phoenix/IBM: that is not helpful
1:36:10 PM: cebrewer - Chris Brewer/Phoenix/IBM: there are 30 stratus boxes
1:36:13 PM: cebrewer - Chris Brewer/Phoenix/IBM: what stratus box

1:36:17 PM: Mithun Madhavan: Sure


So sev1 things are spose to be done in 15 minutes. Im stuck waiting around for 1st and 2nd level help desks to actually do their job before I can do mine.

Chris,
You misinterpreted the info. That looks like full authorization from them to reboot all 30 stratus boxes simultaneously. When the SHTF because all 30 have rebooted, you clearly have documentation that it was approved by Mithun Madhavan.

Crap. So much for staying off the radar. Now SVP's are involved.

Edited out last names.
Ron is the VP over my manager and Jon is the SVP over Ron.

From: xxx, Marcelo G
Sent: Thursday, November 18, 2010 10:15 AM
Subject: Virgil xxx

Just wanted to make sure you are aware of how much I appreciate having Virgil available to support our tech needs in Tempe. He is always making time for my challenges in supporting the Nice application for the HL&I LOB. His responsiveness and dedication make him a pleasure to work with.

Please ensure that assets like Virgil are rewarded accordingly to keep them within the organization.

Sincerely, Marc

Marc xxx
Bank of America
Mortgage, Home Equity & Insurance Technology
MST - MCCA

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

From: xxx, Ronald D
Sent: Thursday, November 18, 2010 9:18 AM
Subject: FW: Virgil xxx

Way to go Virgil. Nice Job!

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Great to see our technology partners pass on their appreciation, well done Virgil!

Jon xxx
SVP, HL&I Associate Support
Bank of America

K7VZ wrote:Chris,
You misinterpreted the info. That looks like full authorization from them to reboot all 30 stratus boxes simultaneously. When the SHTF because all 30 have rebooted, you clearly have documentation that it was approved by Mithun Madhavan.

lol taking down just 1 stratus box costs american express around 1million dollars every 10 minutes. Id be fired for booting all 30

offroadaz wrote:lol taking down just 1 stratus box costs american express around 1million dollars every 10 minutes. Id be fired for booting all 30

Still interpreting it wrong. Mithun Madhaven should be fired.

You are getting two entries today.

1. In Chandler today and the manager of the team right next to me just yelled out, "It wasn't yesterday, it was Tuesday!" Hmm, yesterday WAS Tuesday.

2. Email string edited for readability:

Subject: FW: IM33179 / 46222113

Hello Melissa,

IM33179 / 46222113 – This vendor dispatch is being pushed back to be handled by the wiring vendor. Per the tech, there are port issues with port # C3A-008. He tested the equipment in a known good port and it worked fine. Please create a new vendor dispatch for the wiring vendor which the tech says is EDS. HP will be closing out this ticket. Thanks!

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Do you have a loan number or borrowers last name? there is nothing I can reference here that will show me what loan this is attached to. Please advise? Thanks Melissa

Thank you kindly,
Melissa

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

This was for a Help Desk ticket you opened for the printer at drop C3A-008. You will need to open a new ticket and specifically ask that it be sent to the wiring vendor to repair the drop. The problem is not with the HP printer itself, but the wiring in the wall.

Virgil

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

This is not mine, but worth passing on. This example is far superior than anything I could ever do. From one of the techs in Richardson, TX.

Back story: At BAC, all workstations names start with B and are followed by 12 characters. So, a workstation name looks something like B1JL35L34JP6GB24O. We install applications based on workstation name, not IP, so see if you can figure out what Bryon did wrong. This conversation was reported to Shemecia's management and it eventually worked it's way over to our department before things were explained to them.

OMG!!!! best to date.